Open Repository Blog
Friday Oct 17, 2008
I am writing to introduce myself as the new Open Repository Service Manager. My
name is Joanna Drakes and I am Mark Merifield’s replacement. I started on Monday
11th August 2008 and I am currently familiarising myself with the product, needs
of our customers and the repository market - I look forward to assisting you
wherever possible.
Like Mark, I too come from a Customer Services background, having worked in a Public Library for many years. I have assisted in organising events and I worked on a number of teaching projects, one of which involved training people how to use the electronic services offered by the library.
I have also spent a year working for a media company as a 2nd Line User Support Analyst in their ICT department. This involved managing computers and users’ accounts, dealing with hardware and software issues and handling technical enquiries.
I will be calling all the administrators in the next few weeks, but in the meantime please do not hesitate to contact me if you have any questions about your repository. We are currently working on new features for your repository, and I will update you on these shortly.
Like Mark, I too come from a Customer Services background, having worked in a Public Library for many years. I have assisted in organising events and I worked on a number of teaching projects, one of which involved training people how to use the electronic services offered by the library.
I have also spent a year working for a media company as a 2nd Line User Support Analyst in their ICT department. This involved managing computers and users’ accounts, dealing with hardware and software issues and handling technical enquiries.
I will be calling all the administrators in the next few weeks, but in the meantime please do not hesitate to contact me if you have any questions about your repository. We are currently working on new features for your repository, and I will update you on these shortly.
Posted by Joanna Drakes at 09:37 Comments (0)
Comments:
Post a Comment: